"Proposed NHS operation"

Anything else?

My first appointment was at 18.10, not very convenient, but at least it hinted that it was "my" appointment time, allowing 1 hour for the 8 mile journey through the rush hour traffic I arrived about 10 minutes early. It was 19.10 when I was eventually taken to see the surgeon, did either of these caring professionals express any concern that I had just spent 60 minutes twiddling my thumbs in the waiting room? not until I had made my feelings abundantly clear! My second appointment was for 11.00 & although I was told the person was running 30 minutes late it was in fact 11.45 when I was called. Euxton is a private hospital & I had to ask myself if a well run organization would subject a private fee paying patient to such delays on both visits? the answer must be no. So either the hospital is not well run or I am not considered as highly is I could be, in either case this was not the best of starts. The operation was to be on my left hand, the right hand having had the same surgery some 3 years ago at the local NHS hospital, then as now I had no other responsible adult at home. Three years ago it was - local anaesthetic, operation, go home. Now at the pre-operative assessment I find that at this private hospital it is to be - general anaesthetic, operation, overnight stay. Since I have severe COPD I was not keen on the added complications a GA could cause. I don't know if a GA is cheaper then a LA but I very much doubt this, the overnight stay would have certainly been much dearer than going home. So now I have the feeling that I am not only do these people have little interest in me as a person I am being used as a cache cow as well. It may be that Euxton would have received a fixed fee for the whole procedure, irrespective of the anaesthetic used & whether or not an overnight stay was involved, in which case I apologise. Nevertheless my faith in this Hospital has been irreparably damaged and I have decided to revert to the NHS waiting list for the operation.

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Responses

Response from Euxton Hall Hospital

We are in receipt of your feedback with regards to your recent experience of Euxton Hall Hospital. We are really sorry that your experience does not seem to be up to our usual standards. We would certainly like to address your concerns and comments and therefore we would be very grateful if you could find the time to email rosie.caven@ramsayhealth.co.uk so we can discuss your comments.

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