"Dismissive"

Anything else?

My elderly mother had the misfortune to be in Pinderfields last year. Her experience was distressing; she was overlooked by staff on many occasions, being promised basic needs which were not met. She was on a drip, which was left empty, even though staff told her on a number of occasions that this would be replaced. She was told different things by each doctor, leaving her confused, upset and worried. Regrettably, my mother is again in Pinderfields. Things have certainly not improved. She is aged 80, suffering heavy blood loss in her motions and, yet again, she is not receiving any consistency of care. She has been told by one doctor she will be discharged, even though her symptoms are unchanged. Only through her actually requesting staff to look at her motions is she now being told she will not after all be discharged. Yet again, they have left my mother feeling very frightened, vulnerable and alone. Pinderfields is the NHS at its worst.