"Lung cancer treatment"

About: Heartlands Hospital / Respiratory medicine

(as a relative),

My husband was diagnosed with lung cancer, received wonderful medical care but as his wife, I felt alienated by the nursing staff.

I spent one and a half hours travelling to see him, spent the one hour visiting time on Ward 4 attending to his personal hygiene as they left him in the same pyjamas for 4 days despite spares in his locker, and even he commented on how embarrassed he was by how he smelt. There is one rule for us and another for others due to their religion. In my opinion, this is totally unacceptable.

The nurse who carried out his pre-op was unprofessional and condescending, I was physically sick when we came out.

I am so grateful that his life was saved, the surgeon was fantastic but please, do not punish me because I was anxious.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anne Xious

I am so sorry you had that experience and have passed your feedback onto the Senior Sister responsible for ward 4. Please be ensure this is not the normal standard of nursing care and appropriate steps will be taken.

Could I ask if you could contact me as I will need more information to investigate your concerns, you can contact me on 0121 424 0808 or my email address is iona.belgrove@heartofengland.nhs.uk

Kind regards

Iona

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