This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"checks in day surgery"

About: Guy's Hospital / General surgery

(as the patient),

Booked for a low risk procedure not req any anaesthesia apart from local

For the 20min procedure I spent 5 hours at hosp, fasted (they insisted although anaesthetist and surgeon said not necessary) used a lot of staff time due to the process. Was ID checked 27 times (more process) and went home with another patients discharge summary.

Hospital have responded to loss of personal data-had several phone calls but have assured me that they will introduce another checklist (so that would be 28) to ensure it doesn't happen again! ! ! !

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Guy's Hospital 10 years ago
Guy's Hospital
Submitted on 26/11/2013 at 11:27
Published on nhs.uk on 05/01/2014 at 22:47


Thank you for taking the time to feedback. We are sorry to hear about your recent concerns. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@gstt.nhs.uk or by calling 020 7188 8801 so that we can investigate this matter further.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k