"checks in day surgery"

About: Guy's Hospital / General surgery

(as the patient),

Booked for a low risk procedure not req any anaesthesia apart from local

For the 20min procedure I spent 5 hours at hosp, fasted (they insisted although anaesthetist and surgeon said not necessary) used a lot of staff time due to the process. Was ID checked 27 times (more process) and went home with another patients discharge summary.

Hospital have responded to loss of personal data-had several phone calls but have assured me that they will introduce another checklist (so that would be 28) to ensure it doesn't happen again! ! ! !

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Response from Guy's Hospital

Thank you for taking the time to feedback. We are sorry to hear about your recent concerns. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@gstt.nhs.uk or by calling 020 7188 8801 so that we can investigate this matter further.

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