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Phlebotomy service

Story from nhs.uk

"Phlebotomy service"

About: Erith & District Hospital

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I attended Erith District Hospital on Monday 11th November for a Blood test. I arrived at 8:50 and waited until 10:30 before i was seen. There were only two ladies on until around 10:15 when a third lady arrived and things started to pick up. Why don't they have three people on between 9am and 10am when the Warfarin patients can just walk in without waiting. Surely this would speed things up for everyone.

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Responses

Response from Erith & District Hospital 10 years ago
Erith & District Hospital

Submitted on 29/11/2013 at 16:23
Published on nhs.uk on 30/11/2013 at 03:00

Thank you for taking the time to give us feedback on your experiences at Erith & District Hospital and we do apologise that the service you received fell below our expected standards. Dartford and Gravesham NHS Trust took over the running of these services on the 1st October 2013 and we will look into the concerns you have highlighted. The Communication Team Dartford and Gravesham NHS Trust

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