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Care Opinion

Good service

Posted By Susie Sue

"Good service"

About: Norfolk & Norwich University Hospital

(as the patient),

I was a bit nervous and anxious about my appointment at the GUM clinic but the staff were very friendly and professional and made me feel at ease. The appointment was a delight.

The waiting time in the line to reception could have been quicker though - I was the only person in the line. The receptionists were there just sitting around chatting and knew I was there but I still had to wait a long time to be seen.

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Responses

Response from Norfolk & Norwich University Hospital 10 years ago
Norfolk & Norwich University Hospital

Submitted on 18/11/2013 at 15:51
Published on nhs.uk on 05/01/2014 at 22:57

Many thanks for your feedback a copy of which has been passed to the GUM team. Sorry to hear that you were kept waiting but glad to here that once seen our staff made you feel at ease.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 10 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 19/11/2013 at 09:52
Published on Care Opinion at 09:59

Thank you for your message. It is good to know that the staff were professional and made you feel at ease. We are sorry that you were kept waiting and your feedback will be passed to the GUM team.

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