"Hospital Parking - Unhappy"

About: St George's Hospital (Tooting) (London)

Anything else?

I had an appointment at 11.30 AM. Parked just before 11.00, was not seen till 1.10-15 PM. By the time i came to car park [ Parking fee was £6.0 ] I went to see reception they directed me to security where i was told - one may have to Wait up-to 4 hours to be seen therefore nothing can be done. I feel this to be unfair Sutton & St. Helier hospitals Parking : you are required to pay for only 1-0 hour, if there is any delay - extra money paid is reimbursed. I am a retired Ophthalmic Surgeon. I do realize the monetary problem faced by NHS Hospitals. I am not against parking fee but patients must not have to wait more than one hour to be seen [or parking fee must be reduced accordingly]. Parking Fee must not be a source of income to hospital.

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Responses

Response from St George's Hospital (Tooting)

Thank you for taking the time to post feedback about your experience at St George’s Hospital. We are sorry to hear that there was a delay in you getting seen on the day of your visit and your subsequent parking fee. If you would like to discuss the concerns you experienced, and if you have not done so already, please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453.

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