"Visit in October for Knee op - First Rate Facility..."

About: Cannock Chase Hospital

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Feedback report left by Son in law of a patient. I consider the standards of care and professionalism shown to my father in law during his stay at Cannock hospital to be excellent. From his arrival on 24th October for a knee transplant through to his discharge on 29th Oct, I observed all staff being personable, attentive and professional. At 77 years old, having major surgery is a very daunting prospect, but his visit came only a week after his wife of 54 years had unexpected passed away. So he was in an even more fragile emotional state than normal. Over the next six days I continued to observe these standards of care. My father in law had only positive comments about the staff on the ward and standard of care they provided. Probably by coincidence of working rota but one particular Staff nurse was on duty a lot of the time, and her standard of professionalism and care never dropped from that first day. Post op, with encouragement from the physio my father in law made steady daily progress toward his discharge. There were numerous other members of the care support team who engaged with my father. The standard of care provided at Cannock Hospital was everything that a person could expect. I have experienced private care that was no better and it was significantly better compared to the standards of care that my mother in law received during her stay at Good Hope hospital before she passed away.

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Thank you for taking the time to provide us with this lovely feedback. I am delighted that your father-in-laws experience was so positive at what must have been a very difficult time for both him and your family. I hope he is continuing to recover at home and managing to get about as much as he would like to. I have shared your posting with the staff on Hilton Main. Comments like yours really do make a difference to our staff who work very hard to ensure all patients are treated with the care and compassion they would wish to receive themselves.

Kind Regards

Angela Grocott

Head of Patient Experience

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