"Appointment rearranged three times"
About: Addenbrooke's Hospital Addenbrooke's Hospital Cambridge CB2 0QQ
Posted by Andrew Avery
After hurting my knee and seeing my GP I got a referral to physio at Addenbrokes. It was nearly 6 weeks from the referral to getting an appointment, and that appointment had been cancelled and rescheduled three times. While the staff informing me of the changes were persistent and pleasant, I feel it's unacceptable that it took that long and was that protracted to see someone. I believe it may have been due to staff illness, but surely there should be measures in place to prevent that much delay and disruption. Swap me to a more reliable physio for example (I believe this is eventually what happened).