"Physiotherapy Dept"

About: Faversham Cottage Hospital

Anything else?

I live in Faversham and my doctor was very keen to recommend the Cotage Hospital for the treatment I required. My appointment came within a couple of weeks of the request which would not have been possible at other local hospitals. The treatment times were on time without any delays which I found refreshing. The staff were extremely profession and explained all the procedures, alternatives and the likely outcomes. This MIU is an essential part of the fabric of the NHS and provides an essential service to the residents of Faversham.

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Response from Faversham Cottage Hospital

Dear Mr Maloney, Thank you for taking the time to give us your feedback on the physiotherapy service at Faversham Cottage Hospital. Your comments have been shared with the service, who are pleased you found the staff to be extremely professional and that they explained everything well. You refer to the Minor Injury Unit too. This service is not run by Kent Community Health NHS Trust, and so you might want to forward your comments to Canterbury and Coastal Clinical Commissioning Group, as they are the commissioners of the Minor Injury Unit. You can send comments / complaints to: Telephone: 03000 42 42 44 (Monday to Friday, 8.30am to 5pm) Email: complaints.kmcs@nhs.net Address: KMCS, Complaints Team, Kent House, 81 Station Road, Ashford, TN23 1PP Best wishes Customer Care Team Kent Community Health Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: kentcht.nhs.uk

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