"We are very grateful for all their care"

About: Harrogate District Hospital / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

A fall on stairs.

Ambulance requested 0030 overnight Sunday. Responder quickly attended, followed by ambulance. Staff very competent, understanding and kind. Taken to Hgte A & E plus wife. All hospital staff wonderful, very thoughtful, courteous, kind and helpful. We are very grateful for all their care.

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Responses

Response from Christopher Watt, Director of Performance and Delivery, Harrogate and District NHS Foundation Trust

Thank you very much for taking the trouble to contact us about your experience.

I am glad to learn that the care you received was of the high quality that we would expect and will ensure your comments are passed onto our A&E team. I hope that you make a quick and full recovery.

Chris Watt

Head of Communications

Harrogate and District NHS Foundation Trust

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Response from Anne-Marie Haigh, Quality Co-ordinator, Yorkshire Ambulance Service NHS Trust

Thank you for taking the time to give this feedback. We appreciate this compliment about the Yorkshire Ambulance Service and our staff.

If you would like to pass on your comments to the individual ambulance staff who cared for you, we would require further details to identify them (such as the date and full address of the incident). If you would like to discuss this further you can contact our Patient Relations department email: patientrelations@yas.nhs.uk.

We hope you are recovering well.

With very best wishes

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