"Our relative was moved to another hospital without our knowledge"

About: Nevill Hall Hospital

(as a relative),

We are upset that our relative was moved to another hospital without our knowledge. How shocking for a vulnerable elderly patient who is frightened and very dependent on support from family. The nursing staff were very respectful and caring towards him during his admission but the multidisciplinary team did not include the family in any of the plan of care.

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Responses

Response from Julian Hayman, Internal Communications Manager, Communications, Aneurin Bevan Health Board

Hello jtingle,

I am sorry to hear that you are upset with certain aspects of the care of your relative. If you email me with the patient details (name, date of birth and patient number), I can look into this matter for you.

Please email: sharon.harford@wales.nhs.uk

Regards,

Sharon

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