"The staff make the hospital."

About: Royal Shrewsbury Hospital

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I was admitted for day surgery under a doctor who was a wonderful consultant. He explained everything to me in a way that was easy to understand, and he helped with any concerns I had. The nurse that took care of me was so kind and helpful. Even though the ward I was due to be admitted to was full, the borrowed beds on the endoscopy ward were fine, clean and the unit operated really well. I explained to all staff concerned that I suffer with social agoraphobia and that I was finding the ward really difficult. They made sure that my curtains were kept closed at all times and left me alone as I told them this is what I preferred. Not once did I feel that my privacy or dignity was compromised and was treated with patience and respect at all times. Any examinations were brief but complete. And all pre and post care was thoughtful, practical and completed to a high standard. Most NHS nurses in my opinion, are wonderful people doing a very difficult job, they work long hours and must be shattered by the end of what is a very long day. Due to my father being diabetic and suffering with MS and kidney failure, I have met lots of nurses at the Royal Shrewsbury Hospital. They have all without exception been highly trained, do their jobs 100% and most importantly are wonderful with their patients. I am so thankful for the NHS and even more so to the Staff at the RSH for taking care of me and my dad.

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Responses

Response from Royal Shrewsbury Hospital

Dear Trin Thank you so much for taking the time to provide such detailed feedback about the care you received from the gynaecology services at the Royal Shrewsbury Hospital. It is very reassuring to hear that they took extra care to provide support for your agoraphobia, particularly given that the original ward was full and you were admitted to the endoscopy ward. We are really pleased to hear that you felt that your privacy and dignity were maintained and that you were treated with respect, and also that you have found all the nurses providing care for your father to be highly trained without exception and wonderful with their patients. Thank you for this lovely feedback, which we will share with staff on the endoscopy ward.

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