"Treatment for chest pain at Queen's Medical Centre A&E"

About: Queen's Medical Centre / Respiratory medicine

(as the patient),

I have atrial fibrillation, emphysema, chronic bronchitis and angina. Last month I went to A&E at QMC with chest pain. I told reception that I had chest pain and then waited to be seen – I know they are busy so I didn’t mind too much. After a bit my chest pain went away and my AF settled down.

After about 2 hours a doctor came to see me. He immediately started berating me for going to A&E 6 times this year - even though this ended up with me being admitted on two differnt occasions.

He didn’t ask any questions just seemed to start shouting at me as though I was a naughty boy. He told me that I was on the wrong tablets and didn’t need them – even though it was my consultant and my GP who put me on them in the first place. I felt this doctor just treated me as if I was wasting his time. After he had finished shouting at me the nurse came and discharged me.

Since going home I’ve stopped all my medication just like he told me to even though I’m not sure this is the right thing to do.

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Response from Charlotte Lawson-Braley, Support and Development Manager, Principia

My name is Charlotte Lawson-Braley, and I am the Practice Based Commissioning Support and Development Manager for Principia Partners in Health.

Principia, Partners in Health is an organisation that plans, pays for and delivers local NHS services for the people of Rushcliffe. It brings together all of the family doctors across Rushcliffe to work alongside community nursing, rehabilitation services and other local health services.

It is really valuable for us to hear about patients experiences. We are currently working with Nottingham University Hospital to ensure that patient experiences recorded on the Patient Opinion site are shared and acted upon.

I was very concerned to read about your experience, and I would urge you if you are concerned about the advice you recieved to visit your GP.

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