"head of department"

About: Colchester General Hospital

Anything else?

The woman running the department was very rude and discriminating towards me and would rather go to another hospital where their departments are more reliable and friendly,not getting crucified for asking how long to wait,in all my years that department is disgraceful

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Colchester General Hospital

This sounds appalling and I apologise you’ve not had a good patient experience. Our staff should not behave in the way you describe. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Haematology at RDEE4-Colchester General Hospital at 13/11/2013 11:39:01”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story