"I found him very rude and not very helpful"

About: St James's University Hospital / Accident and emergency

(as the patient),

I arrived at at James A&E with ketoacidosis. When I finally got seen by the Doctor he came in holding my notes and asked if I was diabetic which if he had read them would know that I was type 1 diabetic. When he put the cannula in my wrist. he seemed to make a mess off it and when I had the drips in it was very painful. I told the Doctor and he said it was fine. Yet when I was discharged the next day the nurse who came to take my cannula out said it wasn't in properly. I can't remember what the name of the Doctor was. All I know is that I found him very rude and not very helpful.

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Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear very painful

Thank you for posting your comment. We are very sorry to hear about your experience. A member of the clinical team would welcome the opportunity to discuss this with you on an individual basis. If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

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