"There has to be a better system for managing appointments"
Posted by Piper123 (as ),
Although my GP readily wrote me a letter of referral, I was unaware of TRAQS until they contacted me. I had expected to be referred to Shrewsbury (as before) but instead was sent to New Cross, Wolverhampton. No choice was given although TRAQS staff were very polite.
The situation at New Cross was chaotic. Everyone appeared to have been given approximately the same appointment time of 11am to 11: 15am. I waited 2 hours to be seen and several patients said they have previously waited 6 hours to be seen.
I have no complaints regarding clinical assessment or with the staff but there is no effective management of appointments - it is "just get everyone there and keep them for as long as it takes". Several patients appeared to leave unwilling to wait any longer.
No one expects consultants to have gaps waiting for patients but there has to be a better system than this.
My consultant had no knowledge of TRAQS or why I had not gone back to Shrewsbury. Record of my previous laser treatment as Shrewsbury was not available.