"Staff tried very hard under difficult circumstances"

About: Lings Bar Hospital / Inpatient nursing and rehabilitation

(as the patient),

It is a good place.

Some of the staff are very friendly.

They tried very hard under difficult circumstances. I was never offered a shower or bath during my entire hospital stay (admitted to QMC at the beginning of September) then transferred to Lings Bar (Forest Ward), from where I was discharged (still no bath or shower).

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Responses

Response from Claire Smith, Head of Inpatient Nursing Care, Lings Bar Hospital, Health Partnerships

Thank you for taking the time to post your comments, I am really pleased that you found the staff friendly during your time at Lings Bar Hospital. We take great pride in how welcoming and friendly our staff at Lings Bar Hospital are.

I am so sorry that you did not have either a bath or a shower offered to you during your stay- this is most unusual as the ward has 2 bathrooms and has both shower and bath facilities and staff are always encouraging the use of the facilities as much as possible. There may have been a clinical reason for you not being able to use these facilites, the showering and bathing of patients will depend on individual needs and circumstances for both the patient requirements and the level of supervision required.

If any of our patients are unable to access bathing facilities for any reason then the staff will endevour to meet individual hygiene needs in an alternative way. I am sorry that you felt the ward team let you down. I can assure you that I will speak to the ward team and the ward manager about your comments and we will ensure staff are reminded to always ask each patient if they would like a bath or a shower during their stay.

Its really good news that the hospital is currently planning to upgrade all our bathrooms/ showering facilities before the end of March 2014 which will be of benefit for all future patients.

Thank you so much for leaving us your comments. I am sorry that you felt we did not offer you the whole experience as well as we should have and hope that you feel we have taken your comments seriously and will endevour to improve our service as a result

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