"treatment of renal patients"

About: Queen Elizabeth The Queen Mother Hospital

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whilst staff of renal unit are totally dedicated in there care the problem arises with the service of patient care transport we have 3 patients who travel together some days 2 are picked up some days 1 taken home others left for up to 2hours if there name isn't on list not allowed to pick them up staff ring every day asking where is there transport when you have patients in there 70s and 80s who are on 4hrs of dialysis plus 2hrs waiting to get home its not on

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you very much for providing us with feedback about our renal service. I am very sorry about your experience of patient transport service which is provided by another organisation. We are trying very hard to work with that organisation to improve their service, our disappointment is that we have not yet seen any improvement.

I will feedback your comments to the commissioners of the transport service. If you would like to email me your details, I will facilitate a meeting between yourself and the commissioner of the service. My email address is Julie.pearce1@nhs.net

Thank you again for taking the time to feedback.

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Response from Queen Elizabeth The Queen Mother Hospital

We are sorry to hear of the problems experienced regarding transport. If you contact the Patient Experience Team at ekh-tr.patientexperienceteam@nhs.net or 01227 783145, they will help you to resolve any concerns you have about future care and advise you on how best to take your concerns forward. In the meantime the concerns you have raised will be forwarded regarding the issues of transport to ensure an improvement in the service we provide.

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