"Emergency admission to Norfolk and Norwich University Hospital"

About: Norfolk & Norwich University Hospital / Accident and emergency

(as a parent/guardian),

Unplanned hospital admission required for my daughter recently.

All A&E staff, from Trainee receptionist and porters to nursing/medical staff, very supportive and reassuring, open/friendly and informative although obviously very busy. Staff were skilled, approachable and friendly

Thorough clear explanations were given before all clinical investigations and my daughter was listened to carefully and had a detailed clinical examination before transfer to an assessment bed within the hospital.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are pleased to hear that the staff were supportive and friendly during your daughter's emergency admission to hospital. It is always a worrying time for families and having clear information is very important. Your comments will be passed to the teams involved.

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