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"visit to neurology"

About: East Surrey Hospital

Anything else?

It appeared there was no dedicated neurology department, it was small and old. The doctor had a bad attitude and was more concerned with how quickly he could get out of the room than with how he could help his patients. He did not want to read a patient history, he did not want to look at symptoms, he instead felt it was best to ask someone about their condiditions whose memory is impaired because of that condition.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 03/12/2013 at 17:52
Published on Care Opinion on 04/12/2013 at 14:30


picture of Ian Mackenzie

Dear Sameera Alia,

I'm sorry that you had such a poor experience in our Neurology department. If you'd care to e-mail me your details I will get someone to look into this for you. My e-mail address is ian.mackenzie@gmail.com

Kind regards

Ian

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