"Lack of pain relief after laparoscopy"

About: Aberdeen Royal Infirmary / Gynaecology Services

(as the patient),

Attended for laparoscopy to remove ovary. Had been to see about this 3 years earlier and was told by the consultant that he may puncture my bowel if he operated, and, did I see the newspaper article about the lady this had happened to?

Left things until unbearable then saw different consultant who decided to operate. When I came round in recovery area was in worst pain ever. Given morphine and more morphine, no help.

Then anaesthetist appeared and given ketamine, I said "that is a horse tranquiliser", just given it anyway. Felt awful, as if falling through floor.

Taken back to ward where the only caring person I saw advised that I needed to be moved closer to the nurses station in case I "flatlined" as I had been given so much morphine. This did not happen and I was left in the same room.

I spent that night pressing a buzzer that I did not know was not connected and not working. Only found this out when the same nurse called in 1st thing and I said I had been pressing buzzer with no response.

When lunch came round I was advised that I had only been an assumed overnight stay and there was no lunch for me, same with evening meal.

The info I was given on HRT was a joke and luckily I had anticipated this and pre-prepared. (Helped by the lovely nurse who called pharmacy and arranged this for me.)

I was not given adequate pain relief and when asked was advised that the nurses did not have time to check on patients regularly, and that if I required pain relief to come to nurses station and let them know.

Happy to leave ward 42 and the appalling "care" I experienced.

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Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Bogden

Your story makes difficult reading and we are very disappointed that you had such a poor experience. We will forward your comments on to the service concerned. In cases such as this we would really like to look into why these things happened to you so that we can learn and improve. It would help us greatly to do this if we were able to know more details of your experience; for example when does the expereince relate to? If you would be willing to share more details of your experience, please get in touch with me directly. Poor feedback is always disappointing but we hope we can turn this into positive actions for improvement.

In the meantime, we hope you are making a good recovery from your surgery.

You can contact me by email loldroyd@nhs.net or by telephone 01224 224923.

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