"Nobody attends the phone"

About: Queen's Hospital (Romford)

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Nobody answers the phone I called the main hospital switchboard to try and speak to a receptionist in the ophthalmology department on 8TH Nov. So far I have been listening to the phone ring for 21 minutes. I am pretty appalled by this. If the department is busy, why not use an answering service where I could leave a message? While I'm writing this, the time has gone up to 25 minutes. Visited in 6th Nov 2013. Posted on 8TH Nov 2013

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Response from Queen's Hospital

Thank you for your comment. I am very sorry you have had difficulties contacting our hospital. I can understand this must have been very frustrating for you. If you would like to speak to our PALS team, please call 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely, Stephen Burgess Medical Director

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