"A and E excellence"

About: Royal Bolton Hospital

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I visited Bolton A and E Thursday 31st October with a dislocated shoulder and was in severe pain. This was the third time it had happened. I was taken straight through to a cubicle by a Nurse who took a quick but careful history then proceeded to gently manipulate my shoulder back into its rightful place. He understood my desire to get the shoulder back in as quickly as possible and his experience and skill allowed him to do this with the aid of a bit of gas and air. He was assisted by other nurses in the unit and I was pain free within ten minutes of entering the unit. I was then taken for an X Ray and an outpatients appointment arranged. I was in and out in just over an hour. A big thank you to the nurse and all the other staff in A and E. The care and skill was outstanding. As I say this is the third occurrence and by far the most expert attention, (Canada was good but nothing happens before you produce a credit card and $400 !)

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Responses

Response from Royal Bolton Hospital

So pleased to hear that our staff were quickly able to relieve you of what must have been a very painful situation. Thank you for sharing your good experience -- when the NHS gets it right, it really is wonderful and sometimes we need to remind ourselves of that.

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