"Happy to say,you are doing very well, Pharmacy is..."

About: Queen's Hospital (Romford)

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Hi, My name is Robbie, I live close to this Hospital. Recently I had to come to A&E, X-ray and Blood test depatments for my wife and son-in-law. I would like to thank to all the staff who were very respectful, co-operative, kind and helpful to me and my family. I think the services have improved quite a lot if I compare it with last year. However, to keep up the good work, the pharmacy service needs to improve dramatically if they want to keep up the pace with other departments of the hospital and so is with the blood test department. I also like to thank the gentlemen in the Car Parking department who waived the extra parking charge resulted from being delayed in the blood testing department - over an hour. Lastly, I wish you all well and a good time at the QHosp. Sincerely, Robbie.

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Responses

Response from Queen's Hospital

Thank you for your comments Robbie. I’m pleased to hear that you think our services have improved compared to your last visit. We have worked very hard to make sure our patients receive high quality care. I’m also very glad you received a positive experience in all the departments you visited. Thank you also for your feedback about the Pharmacy department. I will pass your comments on to the staff concerned. Yours sincerely, Dr Stephen Burgess Medical Director

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