"over night stay on ward 8"

About: Macclesfield District General Hospital

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Recently I had to have an overnight stay on ward 8. I would like to thanks all the nurses and N/A's for making my unexpected admission as worry free and as fairly painless as was possible. They were all very helpful and friendly and a would have no hesitation in recommending the ward to anyone for their wonderful care. However I do have two areas of concern. Firstly, during shift changeover two nurses stood at the end of my bed and gave a detailed handover for the whole bay I was in and I heard every word which I personally didn't think was very professional. I have since been informed that this is apparently the trust's policy. I personally didn't think it was very professional and some of what I heard about my fellow patients was quite upsetting and on another personal note I didn't want my fellow patients to know about my own medical condition! Secondly there were two nurses on duty when I first arrived on the ward. They were both very lovely and a credit to their profession but when they were together they were speaking in their own language and this was whilst they were stood in the middle of the bay I was in for all to hear. It was quite unnerving and I'm very sure that this is not hospital policy. The patient in the next bed to me did tell me that it made them feel uncomfortable also. I'm sorry to have a couple of negative comments about what was on the whole a comfortable stay.

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Response from Macclesfield District General Hospital

Thank you for taking the time to post your comments about your stay on Ward 8. I was delighted to read your compliment regarding aspects of your care but disappointed to read the negative comments you have highlighted. Your comments have been discussed with the Senior Ward Sister from Ward 8 who was sorry to read you overheard the nurses handover and felt uncomfortable at times. All your comments both positive and negative will be raised at the staff meeting. If you would like to discuss this matter further please contact the Customer Care Department on 01625 661449 or e-mail ecn-tr CustomerCareService@nhs.net who will be happy to assist you.

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