"Theatre admissions, plastics and ward 41"
About: Countess Of Chester Hospital Countess Of Chester Hospital Chester CH2 1UL
Posted by Tanya downes
On 3rd November I was seen in the A&E department, I was seen to very quickly by a very efficient streaming nurse and booked in. Within 3 hours I had been seen by a consultant and a specialist who were excellent and a plan put in place for surgery. Unfortunately the extremely dismissive triage nurse tainted what was an otherwise fantastic service. I was not offered any pain relief and she questioned why my sister was holding a tea towel to my arterial injury. She was very abrupt and her manner came across as if she did not want to be there. I was seen two days later in the theatre assessment unit and booked in by the nursing / health care team. The specialist nurse had been in telephone contact with me throughout the week keeping me updated on availability for surgery. Both the anaesthetist and plastics team were professional and explained exactly what would be happening during surgery. Unfortunately my operation was postponed and I was moved to ward 41. I was kept fully updated throughout. I was very lucky to have been cared for on such a lovely ward by very kind and caring staff, I could not have asked for more professional individuals. They went over and above their duty to make sure I received an excellent patient journey and was pain free and comfortable. Many many thanks to all who contributed to making this journey a memorable and stress free one during a very painful and stressful time. Sian ward 41 healthcare you are fantastic.