"Disorganised, slow, no one taking any..."

About: Leicester General Hospital

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There was an apparent lack of co-ordinated planning or any basic care plan for me as an individual. The so-called "triage" was appalling. It took four hours for them to take basic information and weigh me. I was left sitting in one room for hours. I was told that they needed to take my blood and then walked off for another few hours. I was told twice more they were going to take blood but failed to do so. Eventually a junior Doctor tried to take blood but couldn't get any from two different locations on my arm. It was an extremely painful experience. On the third attempt, a tiny amount was taken and I was told it probably wasn't enough anyway. I was then told I needed an x-ray and a scan. I was sent for an x-ray after 6 hours waiting. Then I was told I would be admitted to a bed. This was late in the evening, I arrived after a GP referral in the morning. I was told they couldn't give me anything for my pain because the person who could authorise drugs was busy. I said I will get my own painkillers from a relative which I did. After asking different members of passing staff what was happening, I couldn't get an answer as each member didn't know anything. Since my arrival early in the morning I was told not to eat or drink anything. Then out of the blue at 9 o'clock in the evening, I was told that I could now eat and drink. This was 27 hours after my last meal and 3 hours after food was available. I was offered nothing to eat of drink that night. I was finally given strong pain killers and a managed about two hours sleep. Next morning I was told that I now wasn't going to have a scan and that the severe pain I was suffering was a mystery. I was told I could probably go home later that day and take strong painkillers. . The main problem was lack of information, Different Doctors were contradicting each other. One said I would need an ultrasound scan and another said x-rays, another said a CT scan would be best and then the last one said none of those were needed. I am now at home, in a lot of pain and no wiser. I feel utterly let down

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Responses

Response from Leicester General Hospital

Dear reviewer, I'm really disappointed to read about your recent experiences and are sorry to hear that you feel utterly let down. I would like the opportunity to discuss the issues with you in more detail, so would appreciate it if you can contact me on 0116 258 5081 or email me at Kerry.Johnston@uhl-tr.nhs.uk Kind regards Kerry Johnston Deputy Head of Nursing Urology & GI Surgery Leicester's Hospitals

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