"Ent and pharmacy"

About: Leighton Hospital

Anything else?

I was referred by my gp to ent dep due to my blocked nose which ive been experiencing for over 2 yrs (no effective treatement given). For a suprise i was seeing by the doctor at the time my appointment was. The doctor did not help me at all, giving me the sAme medicine but a stronger one. He told me to take the prescription to my gp(?). But i asked thr lady at the reception if i need to take it to my gp and she sAid i could buy it at hospital. I went to the hospital pharmacy and was told that the waiting time would be about 15-20mins which turned out to be 40mins! 40 mins waiting for a medicine in pharmacy?! Its a joke! After about 20 mins i was called to the desk at pharmacy because the pharmacist asked me a question wether i was given drops or spray. I said drops, then she said she needs to call the doctor as the prescription was not written properly and they coudnt read it (!). So it took another 20 mins to get in touch with the doctor. When i finally got my drops i asked for how many weeks i should take them. The pharmacist said she doesnt know but she can call and ask the doctor. I replied no- as i didnt want to wait another 40 mins. I also want to mention that th vending machine which was near ent was broken, the coffee at the bar was the worst i ever had. And womens toilet were closed so i had to use disabled with no toilet roll. The whole hospital is a joke! Ive had some bad experiences with hospitals and doctors but this was the worst one! And stop ringing my mum if u wanna contact me. I havent changed my number at all! And also my adress on prescription was my old one. And i know i changed my address to a new one as i got letters from you to my new adress.

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Responses

Response from Leighton Hospital

I would like to apologise for the wait they had in the hospital pharmacy. From my interpretation of the posting it reads as if the prescription was not written clearly and the pharmacist was ensuring that the patient received the correct medication. If a member of the pharmacy team needs to clarify information from the prescriber this can result in a delay as the doctor may be in clinic with another patient. Our priority is to ensure the correct medication is dispensed. I am sorry that this caused a delay in dispensing the medication. Karen Thomas, Director of Pharmacy & Medicines Management. In relation to the other comments posted, we would very much appreciate the opportunity to speak to you directly to resolve these concerns for you. Please would you contact Karen Poole, Customer Care Manager on 01270 612410 who will be happy to help.

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