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My Granddaughters non-treatment

Story from nhs.uk

"My Granddaughters non-treatment"

About: East Surrey Hospital

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I found the Nursing Staff do their job . As for the Doctors and Consultants absolutely rubbish.Thank fully we as a Family can use the hospital at HayWards Heath. Doctors dont listen to Patience or the Nurses My Granddaughter had 3 weeks of pain with her appendix then a further week in your Hospital and the so called Doctors treated her for constipation. Your hospital is broken !

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 08/11/2013 at 21:02
Published on Care Opinion on 11/11/2013 at 12:30

picture of Ian Mackenzie

Dear Ronnie Armstrong,

I'm very sorry to read that you felt that we didn't treat your granddaughter as well as we could have. If you'd care to email me at ian.mackenzie@sash.nhs.uk I will ensure that we look into this.

Regards

Ian

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