"Not awful but not great either"

About: Hull Royal Infirmary

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I've been to Hull Royal twice, both times via the ER. First I had a terrible headache; my GP insisted I go as he was worried I had meningitis. Once I got the ER, I was seen by a nurse and sent back to the waiting room. I sat there for several hours, in terrible pain, until I asked what was happening; they told me they were waiting to admit me. I was offered a place to lay down and given some pain killers. Why no one told me what was going on before this is a mystery. I didnt want to be admitted, but they insisted and after several hours on the ward, I was seen by a rude doctor in the middle of the night who ran a blood test, told me I didn't have meningitis and that I'd have to wait until the morning to see a consultant. It's a good thing, I suppose, that I didn't have meningitis, because if I did I would have been dead by the time she made her assessment. I was not offered anything to drink or to eat or pain killers despite telling them my head felt like it was going to explode. I had to stay on the ward, which was incredibly loud, all night, I did not get any sleep. in the morning, the consultant said, 'you don't have meningitis.' nothing was offered for my pain, but he said I could come to a headache clinic 'if I felt like it'. I demanded to be discharged immediately, and was told by a nurse to get back to my bed and lay down. So I walked out. I have never been treated so badly in my life by healthcare personnel, I tried my best to be polite and said repeatedly that I didn't want to be admited, but I was at their insistence and then treated like I was wasting their time. I do not understand why I couldn't have been given a blood test for meningitis in the ER, sent home (since I didn't see anyone for hours anyway), and phoned if there was a problem. Seems a huge waste of resource. The second time I went to Hull Royal was for an injury. The ER experience was much better, particularly the care of the doctor who saw me -- I was examined and had an xray quickly. But I also observed a lot of time wasting, particularly by nurses who seem to spend a huge amount of time chatting. I watched as two different drs told a group of nurses to dress my wound. they ignored both for a total of 45 mins while I sat there and listened to them discuss the great british bake off. Finally I stood near them until one sighed and attended to my cut. She seemed terribly irritated to have to do so. Two days later I came back for surgery, at appt at 10:30am, only to be told I wouldn't be seen until half 1. I just do not understand the inability to keep appt times to within 2 hours and the nurses, who are often rude. I think a much greater effort needs to be made to speak with patients about what's going on and how long they may have to wait. I had childcare issues and would have appreciated someone just speaking to me instead of having to chase down information. There seems to be a general air of disorganization that is shocking. Having said all that, the doctors were brill

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Response from Hull Royal Infirmary

Thank you for taking the time to comment on your recent experience when attending Hull Royal Infirmary. I am sorry to read that not all of your time at the hospital was positive. In order to raise awareness with the clinic and ward concerned, it would be helpful if you could provide further information. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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