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Contacting HR

Story from nhs.uk

"Contacting HR"

About: Charing Cross Hospital

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Your switchboard system puts you on a loop that rings and rings then asks you to press a button if you want to remain in the loop then cuts you off. Cannot get through that way. (tried more than 15 times in one day). Then rang switchboard who put me back on the loop!!! After calling again and speaking to switchboard asking for HR that deal with ENT was then put through to an ENT ward!! After taking many deep breaths, phoned again to your switchboard and was given a direct number for ENT - turned out to be the Skills Centre!! I give up.....

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Responses

Response from Charing Cross Hospital 10 years ago
Charing Cross Hospital

Submitted on 07/11/2013 at 15:30
Published on nhs.uk on 08/11/2013 at 03:00

Imperial College Healthcare NHS Trust is concerned to read of your experience. The switchboard manager is already looking into this as it is imperative that people are able to access our departments effectively and easily. We apologise for the frustration you have experienced. It would be helpful with regard to our investigations to have more details as we can then access call records. We hope you will contact PALS pals@imperial.nhs.uk so we can progress this and ensure any problems are rectified as soon as possible.

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