"cdu dept"

About: Ealing Hospital

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i arrived at the hospital with a patient at 830pm yesterday 06.11.2013. she was finally transferred to cdu at 1130 and attached to a monitor which I was told would monitor her initially for 2 hours till a doctor came to assess her. during the course of the evening through to the morning I was to ask where the doctor was and was told by 4 different people there were only two doctors on duty at night how can any sane or reasonable person even begin to think that 3 doctors are sufficient for a hospital like ealing the public managed to stop the closure of the a& e dept and this is how you treat them I left the hospital at 515am 07.11.2013 and this lady had still not been seen and then I was told that the doctors do their rounds any time from 7am in the morning my reason for being there is I am the official carer for this lady and I know any advice or medical suggestions given to her would not be relayed back to me correctly through medical problems she has I was told she would get a discharge notice and all details would be on there but what if I wanted further clarification on any advice or instructions given by the doctor? is this the way you treat patients and I did explain my reason for being there to the staff on duty 4 times during the night I asked for the doctor to be bleeped and was told they were dealing with a carjacking and this had been going on for more than 3 hours I had to leave her at the hospital to wait till whenever someone decided to do a turn there this is not on and I can assure you that after this experience I would not recommend you to anyone this is not the first time I have complained about service here but my last complaint was left unhandled by your PALS people why do you have these depts. in place when nothing is done by the people who work in them should I speak to a newspaper about thios because they seem to be keen to publish these stories

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Responses

Response from Ealing Hospital

We are sorry to learn about your experience. We take such feedback seriously and would like the opportunity to discuss this with you in more detail. Please kindly contact our complaints department on 020 8967 5653 or via e-mail at eht-tr.ICOComplaints@nhs.net

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