"Parking at RSH"

About: Royal Shrewsbury Hospital

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I visited the RSH A&E department to accompany an elderly relative and was appalled on a dark very wet evening to have to contend with new parking meters. When leaving I tried to use the meter it was very dark, pouring with rain and very difficult to understand how to use it, the attendant tried to help, but he too was not familiar with the machine, and was rather grumpy with me because I dared to say what a problem they were. I cannot understand why the management decided to install them at this time of year, and why they need to be so difficult to use!! When we are distressed with an ill relative, to have to face this big problem is beyond belief. I can understand machines if I have the time to work them out, but how the elderly or people who find it difficult to use machines will manage I do not know. At a time of illness this is the last thing we need to have to contend with, I feel sure management must live on a different planet to the rest of us, and I do hope they will look at the problems and also have patience with people who cannot manage them. I do wonder do the Management have to face the same problems with parking as us poor mortal patients and their family.

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Response from Royal Shrewsbury Hospital

Dear Anonymous Thank you so much for taking the time to provide feedback about your difficulties with the new parking system at the Royal Shrewsbury Hospital. Our aim is to provide the best possible experience for our patients from the moment they arrive at our hospitals. We know that parking at local hospitals can be a frustrating experience and this is something we are working hard to improve. We have listened to what patients, visitors and staff have said to us and introduced a new car parking system that aims to make it easier and more convenient for people to pay (for example, through payment on exit rather than on arrival), as well as improving the range of concessions and help with travel costs we offer. Your visit has been in the very earliest days of the new system being introduced at the Royal Shrewsbury Hospital in Shrewsbury and Princess Royal Hospital in Telford. We are really grateful for this feedback as it will help us to refine and improve the training for staff, and the guidance and instructions for visitors. Thanks to the comments we have received we are already making some modifications to make it easier to use the system. This includes providing ticket machines within the building at various locations, so that a ticket can be purchased before leaving the building. We also offer the opportunity for people with access to the internet to pay online when they get home. We expect the highest standards of customer service from everyone employed by the Trust and by organisations working on our behalf (including CP Plus, which is the company that manages car parks on the Trust’s behalf). Their priority needs to be to put patients first and provide assistance to people when they visit our hospital. This also applies to management, who need to ensure that they understand all aspects of our hospitals from the perspective of the patient. Thank you so much for sharing your experience. We will use this to continue to improve the service and support available.

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