"CMHT referrals/care - I feel worthless and let down"

About: Sussex Partnership NHS Foundation Trust / Working age mental health care (community)

(as the patient),

Was discharged from CMHT late June this year after speaking to a pschyciatrist about why I did not have a CPN and after completing STEPPS.

I was told by the psychiatrist that she would look into this and would get back to me. I was having to make a decision on options given to me by STEPPS re-enforcer, which the dr knew about. They asked that if a CPN could not be allocated what would I do regarding my STEPPS options. I replied that I would have to take care that was offered.

A couple of weeks later I was called by the psychiatrist to state that CMHT did not have enough CPNS and that I was being discharged. The psychiatrist stated that she would refer me to the Richmond fellowship. ( This never happened delaying further care). I received a letter from CMHT detailing the above and also stating the I would benefit from CBT for my anxiety.

My GP referee me to all the above and CBT replied that I was not ready for the therapy. My condition started to worsen to lack of mental health support and the time scale in being seen by the Richmond fellowship.

Another GP how saw me also appealed the decision about CBT but was told no. My gp then refered me back to CMHT as I was getting no better, but was told that Richmond fellow could help with everything and that CBT was off the cards at the moment. ( funny that when I was told that I should have CBT).

Soon after I took an overdose. Don't ask why it was done on impulse. I felt so worthless and that no one cared. The paramedic who attended to me was concerned as to why I was not under CMHT and I explained all the above. I was told I had to see my GP ASAP.

I made an appointment and my gp re-wrote a letter to CMHT but they are still refusing to help and that there is no need to review meds.

What is happening here? ? Is this kind of care helping someone who has BPD, GAD and depression? I feel so worthless and let down!

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Responses

Response from Rachael Kenny, PALS and PPI Manager, Sussex Partnership NHS Foundation Trust

Thank you for your feedback and we are sorry that you are having such a distressing time and feel both confused and disappointed with our services. We would like to help resolve your problems as best we can. To do this, it would be helpful to have an offline conversation where you can share your details and we can discuss a solution which fits your specific circumstances. Please contact our Service Experience team on 01903 843 026 or Service.Experience@sussexpartnership.nhs.uk in the first instance. They will listen to your story and work with you to find a way forward

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Update posted by petera247 (the patient)

Well I sent a reply and as expected have not had a response. It's obvious the NHS does not care about discharged Patients who should not of been discharged in the first place.

What is happening with mental health care?

Response from Rachael Kenny, PALS and PPI Manager, Sussex Partnership NHS Foundation Trust

Thank you for letting me know what has happened

I have asked the service experince team to look into what happened and will let you know asap.

kind regards

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Update posted by petera247 (the patient)

Ok - but CMHT Horsham to me seem to operate seperatly from the NHS. They at the assessment stage won't let a gp referral let a psychiatrist assess me.

It just seems that their minds are made up that I've have one round of therapy and am all better and can go it alone. Well it's been hard!

Another GP last week has sent a referral to see if I can be assessed for bipolar disorder, it's going to be interesting on what they say/do, and also their response to this article.

Response from Rachael Kenny, PALS and PPI Manager, Sussex Partnership NHS Foundation Trust

I spoke with our Service Experience team late last week and was assured that they had received your email and are trying to contact you. They did acknowledge and sincerely apologise that there had been a delay in doing so. I hope that direct contact with them, now it has been established, will sort out the problems that you have been having

Kind regards

Rachael Kenny

Patient and Public Involvement Manager

Sussex Partnership NHS Foundation Trust

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