"Appalling!"

About: Heavitree Hospital

Anything else?

I have never been so disgusted by a hospital. My husband came 30 miles and took time off work for spinal injections and waited 3 hours to be told it couldn't be done as they didn't have the notes! They wrote to us for the appointment. We have waited 6 months for this appointment, for someone in pain that is a lifetime. Absolutely appalled, official complaint in the post!!

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Responses

Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Dear Anonymous

Thank you for sharing your concerns and I am very sorry to hear of the problems you have been experiencing. We would like the opportunity to discuss this with you further and ask if you would like to contact the Patient Engagement and Experience Team on 01392 402363 or 403915.

Kind regards

Tracy

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