"Not treated with respect"

About: Hammersmith Hospital

Anything else?

I visit as an out patient. You have to wait a long time The reception staff are miserable I have not received a copy of letter allegedly sent to my GP

Story from NHS Choices

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Responses

Response from Hammersmith Hospital

Imperial College Healthcare NHS Trust is very disappointed to read your review. We apologise for the poor experience you have had in out patients at Hammersmith Hospital and thank you for your feedback which is important is helping us improve our services. It would be helpful to have more details so we can investigate the situation and also ensure that you receive a copy of your clinic letter. We hope you will contact the PALS service pals@imperial.nhs.uk so we can assist you.

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