"C16"

About: New Cross Hospital

Anything else?

My mom was admitted to new cross on her birthday last week and discharged from c16 yesterday. She had the most wonderful care from the nurses there. They really made a fuss of her as it is not nice to spend your birthday unwell in hospital. Being in her eighties and on dialysis, the nursing staff were kind, observant and caring. They explained everything to me and listened and acted on all my concerns. They were always very respectful and understanding towards me and my mum despite being very busy and nothing was too much trouble. The ward was extremely clean and apart from the buzzer not working on her bed, our experience was a very positive one. The staff attended to other elderly patients on her bay with kindness and concern and especially helped a lady who had no visitors which was wonderful to see. Please thank the staff on c16 especially the nurses and sister and sister in charge, who were brilliant and super helpful.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

Thank you very much for your comments regarding your mother's patient experience on Ward C16.

I will share your comments with the staff on Ward C16.

I wish your mother well with her recovery!

Kindest regards

  • {{helpful}} of {{total()}} people think this response is helpful

Response from New Cross Hospital

Thank you very much for your comments regarding your mother's patient experience on Ward C16. I will share your comments with the staff on Ward C16. I wish your mother well with her recovery! Kindest regards Jamie Emery Patient Experience Lead

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story