"Yet another poor experience from this hospital!!"

About: University Hospital Of North Durham

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Every experience that myself and my family have had at this hospital has been extremely poor!! Grandfather on two occasions received poor treatment, mis-diagnosed and discharged home to live alone not able to walk, not managing, and with no assessment from other professionals. Grandmother left in a state and no longer with us. Now my mother has been treat apallingly and left waiting around for a number of hours (8 actually) before she was communicated to and told her operation had been cancelled. My advice to anyone considering using this hospital - go elsewhere!

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Response from University Hospital Of North Durham

Thank you for providing feedback on your relatives’ and your recent visits to the University Hospital of North Durham. Please accept our sincere condolences on the loss of your grandmother and I am very sorry to hear that both you and your relatives have been unhappy with the care received. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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