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re-assuring and friendly to a very frightened lady

Posted By Very Pleased

"re-assuring and friendly to a very frightened lady"

About: Queen's Hospital / Older people's healthcare

(as a friend),

My elderly friend went in by ambulance a couple of days ago and was moved very quickly from the receiving unit into Majors. Following tests she was transferred to the Elders Receiving Unit, MAU and that evening moved to Sky A.

Following diagnosis and treatment she was discharged the following day.

Throughout the whole of her stay ALL staff were helpful, re-assuring and friendly to a very frightened lady - especially the male nurse in the ERU.

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Responses

Response from Queen's Hospital 10 years ago
Queen's Hospital

Submitted on 12/12/2013 at 11:05
Published on nhs.uk on 05/01/2014 at 22:32

Thank you for commenting on behalf of your friend. I am delighted to hear that our staff were reassuring to your friend at a frightening time. I hope she has now made a full recovery. Yours sincerely, Flo Panel-Coates Director of Nursing

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