"Staff told me I was early despite letter confirming appointment"

I had an appointment at the Ophthalmology department in early October but when I arrived they said I was 4 months too early and that my appointment was not until Jan 2014.

I had my appointment letter with me showing the October date, they took that from me but didn’t say anything about that letter. They made me look a bit foolish in front of other people in the waiting area by telling me I was too early.

It cost me in both time and money to get to the hospital, it was an important appointment for me as the results could affect my being able to drive again. The DVLA are waiting for the results of this appointment.