" It was lovely that he took us into consideration"
About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Sniff783 (as ),
My wife is an amputee so we are completely reliant on the ambulance service to get us to the Bristol Royal Infirmary for physiotherapy treatment. The driver was absolutely brilliant – he called ahead to let us know he would be coming early so that we were ready when he arrived.
He needed to collect another patient who needed to go to Frenchay Hospital and on the way he received another call to pick up another patient. The driver checked with all of us that his revised plans to pick up the third patient would be OK for us and proceeded accordingly. It was lovely that he took us into consideration.
Words cannot express our gratitude for the service they provide, we’d be lost without it.