About: Russells Hall Hospital

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I have been in russells hall since half past 12 yesterday afternoon.its now nearly ten oclock the next day.i was sent here by my gp because i had stomach pains.i saw a doctor in the hospital about 5 hours after i arrived and i haven't seen on since.ive been given a blood test and xray and a urine test but noone has told me anything about what any of the results are.i wasn't moved onto a ward until 3 am.im now waiting for a doctor i know wont see me until around 5 pm again so i don't plan on staying any longer than 12 pm.i can sit at home and do the same as im doing here.yesterday i asked for a drink four times and eventually i had to go and grab a stale jug of water off an unattended desk.and that was 6 hours after i had arrived.i am disgusted with the service.it seems that everything you ask for takes absolutely ages for anyone to do and that's if it gets done at all.this hospital either has the laziest doctors in the country or the fewest amount of doctors in the country.either way something has to be done about this horrible humiliating place.

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Response from Russells Hall Hospital

Thank you for taking the time to give us feedback about the care you received at our hospital. We are disappointed to hear that you were not impressed with the standard of care you received from us. Patients arriving at hospital are assessed and priority is given based on the nature and severity of their illness or injury. This means that sometimes patients will have to wait before they are seen in order for us to be able to offer immediate care to those patients who need it most. We appreciate it can be frustrating waiting for treatment or to be seen by a doctor, however priority must be given to our most poorly patients. Maintaining good communication with our patients is a priority of ours, so we are very sorry to hear that you did not feel properly informed about your treatment. Making sure our patients have plenty to eat and drink is also very important to us so we are concerned to hear that your request for something to drink was not acted upon. We will raise this issue at the next matron’s meeting to remind staff of the importance of nutrition and hydration. We would welcome the opportunity to look into these issues further however it is difficult to comment on your specific case without knowing the details of where you were treated and reviewing your medical notes. If you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 we would happily look into the issues you have raised.

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