"5 hour wait in A&E"

About: Blackpool Victoria Hospital

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On the 25th of June having returned from Turkey the previous evening & after ringing 111 was told to proceed to the walk in centre for assessment. This I did & the 2 nurses I saw there sent me to A&E, with instructions that I be seen immediately, but the triage nurse did not read my notes properly & sent me to the waiting room. This was a leg injury that had been operated on in Turkey & required further investigation as I was only allowed home on the understanding that I went to the Hospital. They had removed 8 blot clots & a huge haematoma in Turkey, this had to be done to save my life & allow me to fly home. So @ the end of my 5 hour wait in A&E I retrieved my paper work @ which point the triage nurse must have know I was @ my wits end with the wound leaking all over the floor, she made me an appointment for the following morning @ the fracture & trauma clinic for 10 am. I was seen by two doctors who both agreed to admit me & operate that evening @ the end of their list, as the wound was swollen & needed further surgery. This was done @ 8pm on Wednesday the 26/06/2013 & a further operation was performed on Friday 28/06/2013.I was on ward 35 for my whole 12 day stay & I have to say the ward doctor's, the staff nurses, ward nurses who are wonderful, the ward auxiliary staff, housekeeping & the admin staff were all wonderful to me & despite being in hospital recovering from the operations, I had a good laugh with the patients who were less fortunate than me & couldn't get out of bed without the help of the nurses. I formed friendships while in there, some of which I am still in touch with, even though one of them was from London up in Blackpool on holiday. So thank you ward 35, you truly are Angels.

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Response from Blackpool Victoria Hospital

We are sorry to hear that you experience poor care in our A&E department. These concerns have been passed to the A&E team for investigation. We welcome all feedback, as this helps us to improve the care we deliver. I will ensure that your comments relating to ward 35 are sent to the Ward Manager to share with the nursing team. Many Thanks Andrea

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