"Brilliant service from 3 dedicated, friendly professionals"

About: South Western Ambulance Service NHS Foundation Trust

(as the patient),

After ringing the 111 service and being dispatched an ambulance as I was haemorrhaging and losing blood, I would like to say a massive Thank you to the 3 professionals who treated me, kept my spirits up and made me feel relaxed and comfortable in a somewhat personal situation that I would have felt very uncomfortable in, had the crew not worked in the way they did.

The work you all do is amazing and you should all take a moment to reflect on the fantastic service you provide to people in need.

Thank you so much!

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Shellsbells

Thank you for taking the time to share your experience of both the 111 and 999 services.

It is always rewarding to hear that our staff are continuing to provide an excellent service to our patients when they need us most.

I would like to be able to pass your comments onto the members of staff who came to your aid. In order for me to do this I will require a little more information from you.

Could you please call me on 01392 453831 or email laura.martin@swast.nhs.uk, at your convenience, in order to find out who it was that came to you.

Thanks again for sharing your story.

Laura

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Shellsbells

Thank you for contacting us directly.

Using the extra information you gave we have been able to identify the members of staff involved, and have logged formal thanks on your behalf.

Thanks once again for taking the time to provide feedback.

Kind regards

Laura

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