"Patient Transport delays"
About: Scottish Ambulance Service Scottish Ambulance Service EH12 9EB
Posted by Mystery Shopper 3541 (as ),
Patient Transport booked 6 days in advance - Double Handling/Own wheelchair/ Accompanied/Appointment Location & Time - all advised and noted.
13: 20 - no transport/contact - call 03001231236 and enquire. Am advised "you are booked and on the system - transport should be there soon" - advise appointment time of 13: 30 and am instructed to call the Clinic and advise them of probable delay.
13: 30 Patient Transport arrives.
16: 20 After extended appointment, request the Clinic Receptionist to call Patient Transport and advise that Patient will be at the collection point within 10mins - confirmed.
16: 26 arrive at collection point - no transport.
16: 45 call 03001231236 and enquire and am advised "you are booked and on the system - transport should be there soon".
17: 10 call 03001231236 and enquire about progress - am advised "you are definitely on the system - transport should be there soon".
17: 25 Patient Transport arrives - however, there are two patients ( one from a Nursing Home) and a family member who have been waiting 2+hrs for transport. We are diverted onto transport from the Renal Unit and arrive home at 17: 40
I follow all instructions, communicate promptly and courteously with all staff and yet still experience these difficulties ... why? ?
The next booking has been made for the patient to be admitted to Hospital on Friday at 08: 00 onto Ward 2B for Orthopaedic Surgery that morning ... hopefully, all will go smoothly? !