"My Father enjoyed the food, which ..."

About: Wansbeck Hospital

(as a relative),

What I liked

My Father enjoyed the food, which is prepared from scratch in the kitchens on site.

What could be improved

My Father had only weeks to live. He had developed acute lukeamia. He was admitted to Wansbeck hospital perhaps as many as eight times, where they would patch him up, give him a transfusion and then allow him home. Within a week or so he would be re-admitted. It was distressing for him, and for us (his family) that each time he was taken back to hospital, he was taken to admissions, where he would have to give a full medical history, not an uplifting experience. He would usually be kept at admissions for most of the day before being taken to a ward. What would we have preferred? Why couldn't he have been addmitted to a ward, released home when he was well enough, and been allowed straight back to the ward he was familiar with, as necessary? It would have made a horrible time, much more comfortable. I was also saddened to realise that hospitals do not treat the whole person. There is nothing holistic about the "care"

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Responses

Response from Wansbeck Hospital

Please accept our apologies for the lateness of this reply; technical problems have removed any means of replying until now.

Firstly may I apologise for the distress this situation brought to your father and the rest of your family. You have explained that your father was taken to admissions on each occasion and it is not clear whether this was via the Emergency Care Department or arranged prior to admission.

Many patients with a terminal illness will require admission to hospital and some of these patients do require emergency treatment due to their clinical condition. However, it is difficult to comment on the clinical condition of your father without specific details.

It is unfortunate that your father required several admissions to hospital and I am sorry that you feel that he was not treated as a whole person as far as his care was concerned. You have said you would have preferred your father to be admitted directly to the ward he was familiar with on each occasion he was admitted.

Many patients who require regular treatment can be admitted directly to the ward, but this can only be done through prior consultation between the GP and the Consultant.

I would like to thank you for taking the time to write, and would like to assure you that I will be discussing your concerns with our bed management team.

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