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Care and support in abundance at Castle Hill...

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"Care and support in abundance at Castle Hill..."

About: Castle Hill Hospital

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My wife and I are in our 60's and have been together since being 15 years old. We have always done things together and about 18months ago, we were both diagnosed with cancer, so here was something else that we were going to face together. We both attended the fabulous Queens Centre for treatment. Some say that some hospitals couldn't care less, we say that Castle Hill couldn't care more. We were treated with the utmost dignity and respect and even good humour, so much so that it was like visiting friends when we had to attend every day for Radiation. All of the staff including consultants and cleaners, seemed driven towards caring for the patient to be their number one priority.To be fair, maybe some other hospital may have got us through it but the Queens Centre in our opinion got us through it with flags flying and drums beating, they seemed genuinely determined that having 2 doses of cancer in our family wasn't going to get us down. For both of us the load was lightened by knowing that the other was being cared for as much as we could have done. We were among the lucky ones, in that our cancers were caught and treated in time, we know that others won't be and we are desperately sorry for them but if they have any chance at all, then their lucky day will be when they are referred to the Queens Centre at Castle Hill. I have now been diagnosed with a heart problem and guess where I have asked to be treated? that's right, Castle Hill.

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Response from Castle Hill Hospital 10 years ago
Castle Hill Hospital

Submitted on 03/12/2013 at 12:39
Published on nhs.uk on 04/12/2013 at 03:00

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. I am pleased to read that the staff at the Queen's Centre treated you and your wife in a caring, friendly and professional manner, helping you through this difficult time. I am sure that the cardiology unit will do likewise as you attend for treatment there too. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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