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Long wait for an appointment

Posted By Julsy3

"Long wait for an appointment"

About: Tameside General Hospital / General medicine

(as a staff member),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

Had an appointment on in late October which he attended only to be told the doctor was ill and unavailable so has had to wait for another appointment in the middle of November. He is in pain - why couldn't another doctor have given him his injection?

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust 10 years ago
Lindsay Stewart
Deputy Director of Nursing,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 15/11/2013 at 13:04
Published on Care Opinion at 13:36

I am sorry that your experience during your visit was not satisfactory. This is certainly not the standard of care we expect for our patients.

Without the details I am unable to establish where this process failed on this occasion but will happily investigate further if you would contact our PALs dept. Tel: 0161 922 4466 or email Pals@tgh.nhs.uk

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk”

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